Return and Refunds

1. Warranty, Return, Cancellation And Refunds Policy

The provision of goods and services by CADAC is subject to availability. We will do our best to keep you informed of any unexpected delays, stock shortages or discontinued items. If we are not able to dispatch or deliver an item to you within the schedule provided, you may refuse a delivery, cancel your order, or return the parcel to us, and we shall refund you in full. All Refunds will be credited to your card used to make the payment or your bank account if paid by EFT, within 30 days. Should you wish to cancel all or part of an order, please send your cancellation request to info@cadacsa.co.za. Please note, however, that we may not be able to cancel items from an order if they have already been dispatched

1.1 Warranty Claim Procedure

1. The consumer must produce proof of purchase for the item.
2. The warranty will only apply if the unit is/was assembled and operated in accordance with the printed instructions/user manual.
3. Products that are claimed to be leaking gas must be inspected by a CADAC employee. If no CADAC employee is on hand for inspection, the product should be kept aside and will be inspected within 3 working days for warranty defects. Credit will not be passed on overfilling of gas cylinders or where misuse has resulted in gas leaking.
   1. The same procedure will follow as in point 3 for products that are claimed to be faulty when in use with gas e.g. gas not coming through hose or stem. The product needs to be returned to Cadac or an appointed Cadac agent.
4. The consumer may also complete a CADAC WARRANTY FORM to submit a warranty claim to CADAC.
   1. Cadac will acknowledge receipt of a warranty claim within 2 working days and allocate a warranty number for traceability.
   2. Cadac will endeavour to send out all warranty replacement parts within 5 working days. If we cannot meet this you will be advised.
5. Cadac will, at their discretion, replace any or all damaged and faulty parts covered under warranty. Cadac never replaces the whole item when part replacement is appropriate.
6. The above applies for missing parts or wrong parts in enclosed packaging.
7. Faults and/or damages caused by abuse, incorrect assembly, incorrect use or mishandling by the customer are not covered by the warranty.
8. CADAC will not pass credit on incomplete items – the complete product must be returned.